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Returns & Warranty

We are committed to ensuring your satisfaction with your electric golf cart purchase. We warrant that your electric golf cart will be free from defects in material and workmanship for a period of one year from the date of purchase. In the event of any defects or malfunctions, we will repair or replace the affected parts, free of charge, provided that the electric golf cart has been used and maintained according to our recommended guidelines. This warranty does not cover damage resulting from accidents, misuse, or unauthorized modifications. To initiate a warranty claim, please contact our customer support team, and we will work diligently to get you back on the greens with confidence. Your enjoyment and peace of mind are our top priorities.

7-Day Return Policy for New NEVO Golf Cart & Scooter Purchases

At NEVO, we aim to ensure that you are completely satisfied with your new golf cart purchase. We understand that sometimes, a product may not meet your needs or expectations. Therefore, we offer a 7-day return policy for new golf cart purchases, subject to the following terms and conditions:

  1. Eligibility Period: You may return the golf cart within 7 days of the purchase date.

  2. Condition of Return: The golf cart must be in its original condition, undamaged, and with no modifications or alterations. It should include all original parts, accessories, and documentation.

  3. Proof of Purchase: A valid receipt or proof of purchase is required to initiate a return.

  4. Return Process: To initiate a return, please contact our customer service department. You will be provided with a return authorization and instructions on how to proceed.

  5. Restocking Fee: A restocking fee of 5% of the purchase price will be deducted from the refund to cover inspection and processing costs.

  6. Refund Method: Refunds will be issued to the original method of payment within 5 business days of receiving and inspecting the returned item.

  7. Exclusions: This policy does not apply to Certified Pre-Owned (CPO) golf carts, or carts that have been modified or damaged after delivery.

  8. Transportation Costs: The customer is responsible for the cost of returning the golf cart to our facility.

  9. Limitations: This policy is only applicable to the original purchaser and is non-transferable.

 

30-Day Return Policy for Online Merchandise Purchases

At NEVO, we are committed to your satisfaction with every purchase. We understand that sometimes an item may not meet your expectations. To provide you with the best shopping experience, we offer a 30-day return policy for merchandise purchased from our online store, subject to the following terms and conditions:

  1. Eligibility Period: Items must be returned within 30 days from the date of delivery.

  2. Condition of Return: Products must be returned in their original condition, unworn, unaltered, and with all original tags and packaging intact. Items that are damaged, soiled, or altered may not be accepted and may be sent back to the customer.

  3. Proof of Purchase: A valid receipt or order confirmation is required for all returns.

  4. Return Process: To initiate a return, please contact customer service and follow the instructions provided. You will be required to fill out a return form and generate a return shipping label.

  5. Return Shipping: Customers are responsible for return shipping costs unless the item is being returned due to a fault or error on our part.

  6. Refunds: Refunds will be processed to the original method of payment within 5 business days of receiving the returned item. Please note that credit card refunds may take up to one billing cycle to appear on your statement.

  7. Exchanges: If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

  8. Sale Items: Sale items are final sale and cannot be returned or exchanged, unless they are faulty.

  9. Faulty Items: If the item is faulty or not as described, please contact our customer service immediately to arrange for a return, exchange, or refund.

 

We do not accept returns on Certified Pre-Owned golf carts but do offer warranties detailed below...

 

One Year Limited Warranty for New NEVO Golf Cart & Scooter Purchases

At NEVO, we stand behind the quality and performance of our products. We offer a one-year limited warranty for new golf cart purchases to ensure your complete satisfaction and confidence in your investment.

1. Warranty Period: This warranty is valid for one year from the date of purchase.

2. Coverage: The warranty covers defects in materials and workmanship under normal use. This includes issues with the motor, drive train, battery, electrical systems, and other major components of the golf cart.

3. Exclusions:

  • Normal wear and tear.
  • Damage resulting from accidents, abuse, neglect, or misuse.
  • Unauthorized modifications or repairs.
  • Damage due to environmental conditions, such as corrosion or rust due to environmental conditions.

4. Repair or Replacement: In the event of a defect, NEVO will either repair the fault at no charge using new or refurbished parts, or replace the golf cart with a new or refurbished cart of the same model.

5. Obtaining Service: To receive warranty service, the customer must contact NEVO's customer service department. Proof of purchase and a detailed description of the issue are required.

6. Transportation Costs: The customer is responsible for transporting the golf cart to and from the service facility.

7. Limitation of Damages: Except where prohibited by law, NEVO shall not be liable for incidental or consequential damages resulting from the use of the golf cart.

8. No Other Warranties: This limited warranty is the sole and exclusive warranty provided by NEVO and supersedes any prior, contrary or additional representations.

9. Transferability: This warranty is non-transferable and is only valid for the original purchaser of the golf cart.

10. Jurisdiction: This warranty is governed by the laws of the state of Florida, and any disputes arising under it will be resolved in accordance with those laws.

 

90-Day Limited Warranty for Certified Pre-Owned Golf Carts

NEVO is committed to providing high-quality, reliable Certified Pre-Owned golf carts. To ensure your satisfaction and peace of mind, we offer a 90-day limited warranty on all our CPO golf carts, subject to the following terms and conditions:

  1. Warranty Period: This warranty is valid for 90 days from the date of delivery.

  2. Coverage: The warranty covers any defects in materials and workmanship under normal use during the warranty period. This includes issues with the motor, battery, electrical systems, and other major components.

  3. Exclusions: The warranty does not cover:

    • Normal wear and tear, including cosmetic issues.
    • Damage resulting from accidents, misuse, neglect, or improper maintenance.
    • Modifications or repairs not performed by NEVO or authorized service providers.
    • Parts or accessories not originally included in the golf cart at the time of purchase.
  4. Repair or Replacement: If a defect arises during the warranty period, NEVO will, at its discretion, either repair the defect at no charge using new or refurbished parts, or replace the golf cart with a model of equivalent quality.

  5. How to Obtain Service: To obtain warranty service, contact NEVO's customer service. Proof of purchase and a detailed description of the issue are required.

  6. Limitation of Damages: NEVO shall not be liable for incidental or consequential damages resulting from the use of the CPO golf cart. This limitation is in addition to, and does not affect, any consumer’s statutory rights.

  7. No Other Warranties: This limited warranty is the exclusive warranty provided by NEVO and supersedes any prior, contrary or additional representations, whether oral or written.

  8. Transferability: This warranty is non-transferable and applies only to the original purchaser of the CPO golf cart.

  9. Jurisdiction: This warranty shall be governed by and construed in accordance with the laws of the state of Florida.

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